RoboHELP Systems
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Company:
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Open Table.com
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Project:
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Documentation for Rev 1.0 of OpenTable client application.
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Platform/Format:
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Windows Help file
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Description:
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RoboHELP, a development tool, is used to create Windows Help systems. When you select HELP from the menu of an application, you are opening the output of a tool such as RoboHELP.
This sample is taken from the help system for a PC-based application that handles a restaurant's reservations via phone, walk-in, and Internet. The app resides on a specialized PC that is installed in a restaurant and communicates with the reservation server via modem.
In a busy restaurant, hosts and hostesses can get harried, and many of them do not use computers on a regular basis. For the Help system, we sought to minimize the amount of text and to make it as simple and direct as possible. So, the system had two organization schemes; one was based on the architecture of the software, while the other allowed the user to search for answers to questions that began, "How do I...?". The system also featured an index, a table of contents, and search capabilities.
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Notes:
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The power of this WinHelp system can't be demonstrated in a single HTML doc. If you are ever in a finer restaurant, check out the reservation system: it may be OpenTable.com's application.
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Book View
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Touch the Book View button to see a display all of thelarge-scale view of the reservations and empty slots for the a selected shift. |
Book View offers a complete survey of the status of reservations during the currently selected shift. In Book View, you can add, edit, delete, or cancel reservations. In addition, you can change the status of the party as it progresses from reservation through dessert.
Adding, Editing, and Deleting Reservations
- To make a reservation, double-touch an empty slot. The Customer Identification screen appears.
- For more, see How Do I Make a Reservation?.
- To change details about an existing reservation, double-touch the reservation. The Make Reservation screen appears.
- For more, see Make Reservation Screen.
- To edit, move, or cancel a reservation, touch the reservation. Then, touch
 . You can also block reservations from this pop-up.
- For more information, see Change Reservation pop-up.
- To insert a reservation if there are no remaining empty slots, touch
 . The insert function may be password-protected.
- For more, see How Do I Insert a Reservation?.
- To move up and down slots in the reservation book, use the arrows on the left side of the screen.
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